As competition between healthcare organizations grows there is an increased focus by administrators on the role patient satisfaction has on patient acquisition and retention goals. To meet these goals healthcare organizations have focused on efforts to create a welcoming environment that ensures patients and visitors have a satisfying experience reflecting high customer service standards.
Today the challenge for healthcare security departments is how to balance these two competing efforts to meet acquisition and retention goals – creating a memorable patient/visitor experience while maintaining the safety and privacy of patient and visitors. Furthermore, how do they do this while ensuring compliance with government and industry regulations such as HIPAA and Joint Commission standards?
Join HID Global’s healthcare experts to discuss why intelligent patient visitor management is the solution to finding the balance between customer experience and security and safety.